FAQ
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What is a LightSpeed User License?
The number of user licenses represents the number of computers that can be simultaneously logged into LightSpeed. For example: With a 3 user license you can have LightSpeed installed on an unlimited number of Mac, iPad, iPhone and iPod Touch clients, 3 of which can be logged in at the same time. The Web Store module is sold separately. With every new purchase of LightSpeed, the customer receives access to 30 days of telephone support, free upgrades and updates. After the initial 30 day period has expired, the customer may choose to purchase a 12 Month Support and Upgrades Subscription, without which they will retain access only to online support via email.
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What is a Bundle?
A ‘Bundle’ is a grouping of LightSpeed products sold at a discounted price. For example: The cost of a ‘Good Bundle’, which groups a LightSpeed User License and a Support and Upgrades Subscription, is less than the cost of purchasing the same two items separately. If you would like to learn more about our bundles please contact our sales staff.
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What are Upgrades and Updates?
Upgrades are changes in the major version number of the product and generally refer to the addition of major functionality to the software. For example, you would upgrade from version 1.0 to 1.1, or version 5.5 to 6.0. Upgrades are free to new customers (customers still their initial 30 day period) and those covered by a 12 Month Support and Upgrades Subscription.
Updates are changes in the minor version number of the product and generally refer to bug fixes and the addition of minor functionality. For example, you would update version 4.0.2 to version 4.0.3. Updates are free to all customers owning the major version being updated.
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What is a Support and Upgrades Subscription?
Upon purchasing a Support and Upgrades Subscription a customer is granted a period of 12 months during which they have access to live telephone tech support and free LighSpeed upgrades. A customer covered by a Support and Upgrades Subscription can call our tech support staff at any time during regular business hours with upgrades made available to subscription owners on lightspeedretail.com. For example: A customer covered by a subscription can upgrade to any versions released within the 12 months covered by their subscription. New customers buying a subscription will extend their 30 day coverage to 13 months.
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What is included in a Mac POS Hardware Kit?
A Mac POS Hardware Kit is a grouping of LightSpeed-compatible POS hardware products, discounted for sale as part of a ‘Better’ or ‘Best’ bundle. Composed of the most popular hardware items for retail businesses getting started with LightSpeed, the Mac POS Hardware Kit includes the following:
- Star Micronics ‘TSP-100’ receipt printer with 50 rolls of paper
- Black APG Vasario USB cash drawer
- DYMO ‘LabelWriter 400 Turbo’ label printer with roll of 500 labels
- ID Tech ‘Mini Mag’ Credit Card Swipe
- Black Honeywell ‘Voyager’ USB Bar Code Scanner with Stand
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What is included in a Mobile Hardware Kit?
LightSpeed Mobile Hardware for iPod touch 4th Generation, Sled Charger Cable, Ground Shipping to Continental USA.
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What if I would like to use LightSpeed at multiple locations?
LightSpeed 3 offers a comprehensive solution
Multi-Store Pro includes the following features:
- Product & Supplier Replication
- Cross-Store Gift Cards
- Cross-Store Returns
- Cross-Store Reporting
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What is included in a Web Store Hosting Package?
Web Store hosting packages are available from LightSpeed Sales at $299 USD for 6 months and $499 USD for 1 year. SSL security certificates are available at $199 USD for a 1 year term.
Specialized turn-key Web Store hosting from LightSpeed saves your business the headache of having to set up and maintain your own e-commerce site and online database servers. SSL security protects the privacy of your shoppers’ payment information, while automated updates mean your online storefront can benefit immediately from new Web Store features and fixes as they are released.
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What are LightSpeed Modules?
Modules are special LightSpeed-integrated software packages which extend the application’s performance and are sold separately.
- On-Target Reports XLS allow LightSpeeds customers to build and save their own ad-hoc reports.
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What is LightSpeed Mobile?
LightSpeed Mobile is the mobile retail extension to the next-generation LightSpeed Point of Sale system for Mac that transforms the way retailers sell to their customers using the same mobile hardware employed by Apple in its highly-acclaimed retail stores. It offers stores a true advantage over competitors with an alternative to traditional retail systems and long, impersonal line ups at the register. Retail sales staff can use LightSpeed Mobile to connect to a LightSpeed database and process sales anywhere in the store with an iPod Touch or iPhone. LightSpeed Mobile offers the ability to:
- Create New Invoices
- Perform Inventory Lookups
- Scan Products with Linēa-pro Hardware
- Process Credit Card Payments
- Accept Signatures On-screen
- Email Receipts
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What is LightSpeed for iPad?
